Ethical Storytelling: rewriting the nonprofit narrative with communities at the centre
Nonprofits hold some of the world’s most powerful stories. Each individual, community, and environment that they protect and serve, has their own story to tell and it is this rich reserve of narratives that can inspire, motivate and move the wider public.
Stories are currency. It’s one thing to read about a social or environmental issue, it’s another to learn about an individual’s lived experience. It’s these stories that evoke emotion and encourage supporters to act, and most importantly donate.
Behind every story is a real person, who represents a real community. It’s important to remember that with storytelling comes responsibility. There is a fine line between empowering someone's voice and speaking over it, and as nonprofit professionals, we must be aware of this.
Ethical storytelling is a movement that seeks to integrate a new standard of storytelling across the nonprofit sector. It seeks to be authentic, respectful and place the constituent first, donor second.
Last week Sam Chenkin, nonprofit consultant at Kamara and founder of Reclaim the Sector, hosted a thought-provoking webinar on ‘Equitable Storytelling’ for Lightful BRIDGE participants - charities, nonprofits and foundations taking part in our Building Resilience in Digital Growth and Engagement programme. Sam spoke to participants about the dangers of extractive storytelling and shared tips on how to become a more responsible storyteller, one that puts communities at the centre.
What is extractive storytelling?
It’s the use of stories to benefit someone other than the constituent involved. To use Sam’s mining metaphor, it’s taking the value out of the story and making it a commodity.
“When we separate the stories from the true narrators, when we claim them as our own, using them for our own purposes… that is extractive storytelling,” - Sam.
There are various questions that Sam encourages storytellers to ask themselves before publishing a specific narrative:
- Who is the primary beneficiary of your story?
- How “true” is this story?
- What narrative does this story encourage?
- Is the story being used consensually?
- When are the goals of your NGO the same as the goals of your community?
Thinking about these questions when planning your digital communications and campaign stories allows you to protect the integrity of your organisation, but more importantly, protect the integrity of your service users. Your stories should show, not tell.
Storytelling is labour
Access to personal stories is a privilege, and storytelling is expertise. Organisations should consider compensating community members who allow their personal stories to be used publicly in online content and campaigns. If your organisation benefits from their story, they should benefit too.
- Consider paying community members to use their story
- Offer stipends for any participation that requires their labour (E.G. community feedback sessions, travel to meetings…)
Learning from BRIDGE participants
The idea that through digital confidence and resilience, organisations are empowered to amplify their work is at the core of Lightful’s BRIDGE programme. We believe that every organisation deserves the technology to represent their community, and lift up their community members voices. Here’s what some participants had to say during the session.
Why do we tell stories?
“To humanize the experiences of those that we represent” - Brandon Walthour, Florida Rights Restoration Coalition.
How can we ensure beneficiaries feel involved in the telling of their own stories?
“Keeping their voice authentic” - Liza Javier, Asian Counseling and Referral Service
“We try to emphasize agency and opportunity” - Grace Kraus, Horizons at the Ethel Walker School.
How can you compensate community members for sharing their stories?
“We learn their needs outside of what we’re already doing and we volunteer to help them, with resume writing, connecting them to jobs, providing free tutoring…” - Theresa Sullivan-Barger, Achieve Hartford
We’re so grateful to have partners such as Kamara, sharing their expertise and insights with Lightful and our BRIDGE participants. We are all navigating the social impact space and it’s only through shared learning and shared experiences that we can begin to flip the narrative and work towards more ethical storytelling and digital representation.
Nonprofits around the world have had to change the way they deliver services as a result of COVID-19. A combination of restricted movement, furloughed staff, and increases in demand at a time when forecasted revenue has become more uncertain has created a challenging - at times, impossible - environment in which to make adjustments to delivery models. However, so many nonprofits have shown remarkable resilience, transitioning to virtual delivery models where possible and in many cases, almost overnight. For some, the challenging circumstances have led to accelerated digital transformation and related opportunities.
Facebook recently announced that they are removing Facebook Analytics. Facebook Analytics was a tool that allowed individuals to see how their Facebook followers were interacting with their pages and content. As of June 2021, it is no longer available, but what does this mean for your organisation and your social media data?
Despite the challenges brought about by the COVID-19 pandemic, one thing remains the same, people are still looking for ways to connect and support the causes they care about. Events are a great way to bring people together through shared experiences and interests, creating a sense of community for participants, and virtual events have allowed this to continue despite lockdown restrictions.
The COVID pandemic has created an urgent need for nonprofits to rapidly scale up digital advocacy and digital fundraising. Organisations need to be reaching their supporters where they are, and in 2021… they are online. A rapidly changing world post-pandemic demands new approaches to engaging the public and winning their support.
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