1. Introduction

This Cookie Policy covers Lightful Ltd (company number 09135963) and registered office 10 Queen Street Place, London, United Kingdom, EC4R 1AG. Within this document ‘we’ and ‘us’ will refer to Lightful Ltd.

This cookie policy aims to cover what cookies are, how Lightful uses them and applies to all Lightful sites under the Lightful.com domain (including the general website as well as the Communities and Platform which are only accessible for registered users).

Lightful reserve the right to update this Cookie Policy from time to time. If we do then a new cookie pop up notice will appear on our Site when you next visit.

2. Overview

A cookie is essentially a small text file that is sent to your electronic device (Computer, Tablet, Mobile Phone etc.) that often contains a unique identifier; this is stored on your local hard drive in your internet browser files. The purpose of the cookie can be to remember what blogs you have read, or your browsing habits in general. This cookie is retrieved from your local drive upon access to that website from the same browser.

Additional information can be found at:


Europa Cookie policy

Cookies can be managed in most instances within the browser menus directly, where you can choose to manage where you allow cookies from. It’s important to note that if you turn off the cookies for some sites, functionality will be affected, and you might not be able to take advantage of all the features of the website. Our site will not work without cookies in the same way it will not work without other technologies and solutions utilised to create modern performing websites and web applications.

On the first time you visit the sites and until you opt-in for cookies, these will not be used to track your usage unless a cookie is absolutely necessary for the functional operation of our sites; we will give you the option to opt-in to specific cookie usage where a cookie is not absolutely required to maintain the functional operation of our sites.

3. Information collected

  • Log Files – This would include things like IP addresses, browser type and version, time zone settings, browser plugins, operating system and platform.
  • Website usage, how long users spend on the sites and what they click on, how many times and with what they interact.

This information is used to help enhance our features and services. It is worth noting that the IP address data collected cannot be used to identify you personally on its own, would need to be combined with other information generated to construct a profile of you.
Common Browser Cookie Menus

To find out how to delete already stored cookies and for the browsers or operating systems that are not listed then please visit: www.aboutcookies.org.

4. Classifications of cookies

Strictly Necessary

  • These cookies are required to use the site/platform and all the functionality therein; without these key services, the sites will not work. Please note that the cookies defined here do not remember where you have been on the internet.


Purpose: To provide the website visitor with an unique and anonymous ID to enable website functionality to operate as designed for the email list sign up process.

Performance and Analysis

  • These cookies collect information on how you use the site/platform and allow us to analyse page visits, errors and user flow through our sites. These cookies are collected anonymously and essentially they act as statistical measures in order to inform strategical decisions to be made on the User Interface and to features/functionality of the sites.
  • Cookies that belong to this cohort collect information on your browsing habits; these could be placed by either ourselves or a third party we are working with; with information shared between the two parties. Once again, the information that is being accessed by Lightful is completely anonymised.

5. How Lightful uses cookies

From using our sites (including the Platform), the cookies in place record your preferences, remembering information about how you use the site and allows us to compile statistical reports on our website activity. A few of these cookies are essential for us to provide the services requested and/or enhance our overall services/product offerings further. Through a visit to a Lightful.com domain or accessing our platform the cookies are downloaded directly to the device that is accessing it.

At present Lightful Platform only use cookies in relation to store the users auth0 profile, which consists of the current authentication and session tokens; These currently reside in local storage and if that’s not available we fall back to using the cookies. We may also store file caches in local storage so the site works quicker.

Other parts of the Lightful site and products such as Intercom do store cookies for other purposes and these are denoted below.

Cookies Lightful Uses

By visiting our website an advert will appear in your news feed on Twitter or the Side Bar.

The cookies used above will only be used with the corresponding purpose, they will not be sold or transferred to any third part unless consent has been provided. Through a visit to a Lightful.com domain or accessing our platform the cookies are downloaded directly to the device that is accessing it.

6. Lightful cookie opt-in / opt-out

You can control the cookies that Lightful processes on the site by choosing to accept cookies that over and above the cookies that are strictly necessary by using the pop-up cookie option displayed when using the site;

We will still enable the strictly necessary cookies, that are needed to provide any products you have subscribed and agreed to as outlined in the Terms and Conditions.

7. Google Analytics

Lightful’s sites and platform use Google Analytics which essentially a web analytics service provided by Google, Inc (“Google”). This service uses the cookies as derived above to help the website providers and Lightful understand how users interact with the sites/services. And also for re-marketing purposes as listed in the above table.

The data collected by Google, that is stored in the United States, includes your IP address and other information pertaining to site usage. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google should not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To opt out of being tracked by Google Analytics across all websites please visit here

8. Third party sites

On occasion, we may link to other sites that we have either partnered with or feel act as a useful reference point for additional information; This policy does not apply to the use of those sites. These links may also be provided by other users of our ‘Communities‘ pages, it is important with the latter that we do not endorse or recommend clicking through on these links due to the moderation we have in place in our Privacy Policy.

It is important in any circumstance before providing any information to these websites that you check their own privacy policies. Lightful does not accept any responsibility for the protection of your Personally Identifiable Information (PII) supplied to these other sites or any “Threats” that may arise from accessing them.

It is possible that either clients or these third parties may grant permission to Lightful for us to put targeting pixels and cookies on their websites, possibly as a redirect from a social media posts sent through our platform. This should be indicated in our clients’ policies; this will be used to investigate supporter journeys and possibly be used to create Custom Audiences for targeted advertising across digital media (including social media).

11. Social media cookies

Lightful is active on a range of social media platforms and its services are tailored around the use of these social media sites. Lightful has no control over the use of cookies on these third-party sites. Please see the policy links below for the social media site policies around privacy, cookies and data:

It is worth noting that Lightful, in accordance with the Terms and Conditions and Policies of these social media sites may target you either direct (custom audience) or in-direct interest etc. using digital advertising to solicit you to take an action, this may or may not be of a financial context. The information that is used to derive this targeting you would have either provided to Lightful via your email address, made publicly available, or would be founded on the information that third party sites collect about you and your interests (e.g.Twitter and Facebook).

12. Further information

To read more on Lightful’s Privacy Policy please follow this link – http://lightful.com/privacy

To read more on Lightful’s Terms of Use of our website please follow this link – http://lightful.local/website-terms-of-use

To read more on Lightful’s Terms and conditions on our services please follow this link – http://lightful.local/termsandconditions

If you have any queries on this policy or If you would like to know further details on how Lightful uses data or wish to opt-out of something specific; then please use the communication preference centre or contact us at: dataprotection@lightful.com

Any general correspondence should go to:

Johnny Murnane

Lightful Ltd

Registered Office: 10 Queen Street Place, London, United Kingdom, EC4R 1AG.

VAT: 206813818

Company Number: 09135963, registered in England & Wales.