The age of automation has arrived. It is an array of technology that includes: robots, chatbots, artificial intelligence, machine learning, conversational interfaces, smart devices, drones, self-driving cars and others which are increasingly becoming the interface between organisations and humans. These technologies have been in development for decades but are increasingly becoming part of our daily lives and will continue to have a significant impact on our work and lives.
In our Lightful Predicts Charity Digital Trends for 2018 blog post, our Community Manager Jennifer Rose predicted that the robots are coming. Chatbots have huge potential for the sector – from providing information to bringing supporters closer to the cause. In this post, we share examples of charities who are using bots to raise awareness, engage and even fundraise. We hope it will inspire you to create one.
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