The only social media management tool made for charities
Lightful helps you save time and master social, so you can raise awareness and money
|Free media library||Yes||Yes||Yes|
|Training & resources||Monthly live webinar and access to educational hub||Monthly live webinar and access to educational hub||Access to help centre and FAQ|
|Technical support||Priority live chat and email support for technical questions and advice||Priority live chat and email support for technical questions and advice||Live chat and email support for technical questions|
|Strategic support||1-hour strategic account review and 30-minute practical coaching per month||30-minute practical coaching per month|
What is the Grassroots plan?
The Grassroots plan is our social media and campaign management tool suited for those just starting out on their journey to conquer social. Because we’re of the sector, for the sector we believe beyond profits deserve a great tool at no cost, forever, no credit card, no catches, no gimmicks.
How do the free trials work?
This is an opportunity to try our premium products, at no cost, without credit card details, with no obligations for 30 days. We’ll notify you as you near the end of your trial period at which point you can choose to purchase your trial plan monthly or annually. If you decide the trial plan doesn’t fit your needs, you can either drop down to Grassroots, or can cancel your subscription entirely.
What are your data, privacy and internet security policies?
What is the Pioneers plan?
The Pioneers plan is for small to mid-size beyond profits that require more from their social media and campaign management tool: more people and more power! It’s designed to help you master social media, save time, build stronger relationships and to collaborate as a team. It can be purchased month-by-month or annually with a discount.
What happens if I try to add more features, users and profiles than my current plan allows?
Our plans are built to serve the needs of organisations varying in size and sector, but we acknowledge and love that we are not all the same. The good news is that you cannot exceed your plan. You can increase your plan capacity by choosing to upgrade to the next plan or by purchasing bolt ons. Either way you’ll get notified as you near your plan capacity.
What if I want to purchase a plan?
Choosing a plan is simple as we accept all Mastercard ®, Visa ® and American Express ® credit and debit cards. Payments are securely processed by Stripe, and charges will appear in British Pounds and local taxes will be applied. You have the option of purchasing month-by-month or signing up to a discounted annual contract.
What if I want to change or cancel my plan?
It’s easy to upgrade your plan by going to the manage plan part of your account. To downgrade or cancel your plan, you can contact us on email or live chat in your account. If you’re on monthly plan you can drop down or cancel your current subscription with 30 days notice. If you’re on an annual plan you can drop down or cancel your subscription with 90 days notice. Any refunds will be made 30 days after your contract expires. You can read more in our Terms and Conditions.