Get involved in conversations that matter

Kirsty Marrins
Digital communications specialist
06 Feb 2018

Social media is not a broadcast channel. It’s an opportunity to have the conversations that matter, with the right people at the right time.

Here are two ways to make sure you don’t miss out on important conversations:


Find out what conversations people are having around a topic relevant to your cause by searching a hashtag, keyword or phrase on Twitter. If you use our platform, you will find what people are talking about based on the interests you chose when you signed up to Lightful.

If used correctly, it will help you to better understand what your supporters care about and what’s important to them. It will help you to shape and tailor your content to them, therefore improving your engagement rate.

Here’s an example. When it was announced that certain charities would benefit from the Tampon Tax it seemed like great news. One particular breast cancer charity was set to receive a sizeable donation and of course were keen to share the news with their supporters in a celebratory way. But then they started to notice that actually, their supporters weren’t happy at all. They were pretty peeved that women’s sanitary items were being taxed in the first place. So, they changed the tone of their tweet and made it more press release/news in tone rather than celebratory. If they hadn’t been using Twitter as a listening tool, they wouldn’t have known how their supporters felt about the issue.

Set up dedicatedstreams of hashtags, which are particular or unique to your sector, cause or a campaign. For example, if you’re a charity focused on improving girls’ access to education in Africa then some of the hashtags you might want to keep an eye on are – #HerFuture #fundeducation #girlseducation #GirlsRights. Monitor what people are saying and get involved in the conversation when appropriate.

2. Create

There are lots of opportunities for you to create conversations but one of the best ways is to take part in awareness days that are relevant to your charity or cause. Many awareness days will trend on Twitter so it’s a fantastic opportunity to put your cause in front of potential new supporters, politicians or journalists.

How do you find out about all the potential awareness days you could get involved in? On Lightful, we’ve integrated them into our content calendar and you’ll even see ones that are coming up so that you can plan for them (although we recommend looking at least a month ahead to see what’s coming up).

Find out how we inspired conversation with our #ReclaimSocial movement.

Latest articles

#MeetTheTeam - Susan Caesar, MD of Lightful Solutions

We’re happy to welcome Susan Caesar to #TeamLightful!

Tereza Litsa
Digital Engagement Manager
15 Oct 2021
Vaccine hesitancy - supporting communities experiencing racial inequality

We’re more than 18 months in the pandemic and we’re still seeing misinformation spreading online. Black, Asian and Minority Ethnic (BAME) communities have been disproportionately impacted by COVID-19. Mistrust created by historical racism and health care inequalities has given space to the rise of misinformation and disinformation.

Tereza Litsa
Digital Engagement Manager
06 Oct 2021

Related posts

Set your SMART goals using Lightful

It’s important to be strategic during turbulent times. Having clear goals in mind can help you avoid wasting time on tasks that don’t add value to your end goal. We are excited to announce a brand new feature to help your charity succeed. You can now set your SMART goals in our social media platform to measure your success over the next months.

Tereza Litsa
Digital Engagement Manager
07 Sep 2020
Tereza Litsa
Digital Engagement Manager
17 Aug 2020

See other ways Lightful can help

What we do
Who we help

Contact us

Want to learn more?

Email Pumulo and start a conversation

Pumulo Banda
Relationship Manager

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.